Hope and Story Marketplace is an online marketplace made up of independent sellers who run their own shops and businesses. This means that each Seller is responsible for their own policies regarding refunds, exchanges and returns. Please see the “Returns” section on each Seller’s designated page.
If you wish to exchange an item or return it for a refund for any reason, you will need to agree this with the Seller from whom you purchased the item via “Ask a question” on the product page.