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The Home of British Made Brands. Learn more...

We do not sell items; we only provide a marketplace service for Sellers to sell their items to buyers and to assist in the facilitation of that process by taking payment for items purchased and facilitating refunds where instructed to do so by the Seller.


Payment Methods

We accept card payments using Visa and Mastercard along with Paypal and Apple Pay.

Payment is debited from your card at the time your order is confirmed. Prices include sales tax (VAT) when applicable.

You can choose to pay using Klarna. Klarna will provide you with specific payment terms.
For further information or questions regarding your payment please visit Klarna’s website or contact Klarna’s customer service.


Payment Security

All transactions are securely handled by our payment partners. This means your details are securely encrypted.

By default our platform is certified Level 1 PCI DSS compliant. This compliance extends by default.


Faster Shopping

H+S also provides the option for you to safely store your credit card details, making it quicker and simpler to shop with us. Your full card details will never be displayed, except for the last four digits so that you know which of your cards you are using. You can delete your card details by unchecking the box "remember my payment details" on the payment page.

Please note that you will need to re-enter card details if you change or add a new address. This means that if someone guesses your password and tries to place an order using your account, they will be unable to do so to any address other than those you have already saved. We hope you understand that this is a valuable precaution designed to protect your personal information.



Website Security

To help ensure that your shopping experience is safe, simple and secure Hope and Story uses Secure Socket Layer (SSL) technology. This encrypts and protects the data you send to us over the internet. If SSL is enabled then you will see a padlock at the top of your browser and you can click on this to find out information about the SSL digital certificate registration.

You will also notice that when you look at the location (URL) field at the top of the browser you will see it begin with 'https:' instead of the normal 'http:'. This means that you are in secure mode.


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